Knomentous Customer Login Cable Tracking System
Menu

This Week In Utilities: Hurricane Irma

September 15, 2017

Welcome to the latest installment of This Week In Utilities (#TWIU). If you’re new to TWIU: Each week, we round up the best articles, stories, photos and videos in the electric utilities industry.

The weather has made the past few weeks tumultuous to say the least. Here’s what you may have missed last week:

PHOTOS: Social medias – Linemen from around the nation assemble in Florida to help bring power back to hundreds of millions affected by Hurricane Irma

Via @AEPOhio: Some of our line and tree crews staged briefly at EPCOT in Orlando before moving further south to their assigned work locations. #Irma
Hurricane Irma responders from all over the US. Originally posted by Amanda J. on Facebook.
Via @ric_pozo: @AEPOhio helping Floridians recover from #Irma in #DeerfieldBeach. The spirit of America.

Oh, and don’t forget about Canada 🇨🇦

Via @HydroOne: Help is on the way. Hydro One is proud to send 175 employees to help restore power in #Florida. #HurricaneIrma @insideFPL

NEWS: news.coop – America’s co-ops rush to help victims of Hurricanes Harvey and Irma

In the wake of Hurricane Harvey and Hurricane Irma, credit unions and coops around the nation are finding creative and useful ways to help Americans affected by the disasters.

Quotable quote: 

“We understand what it is like to need the help,” says Singing River Electric CEO Mike Smith. “Florida co-ops were there for our members after Hurricane Katrina, and we are glad to lend a co-op hand.”

 

READ: CBS 12 – Girls thank FPL lineman with donuts

Here’s a feel good story; more after the jump.

RESPONSE: Twitter – Duke Energy Twitter Response

In recent years, coops and utilities began using social media in a customer service capacity. Often, this is done at a micro (street/neighborhood) level. During weather disasters, social media becomes the most important platform by which to inform hundreds of thousands, and in some cases millions, of customers the progress of recovery in real time.

This is why we want to highlight especially apt usage of Twitter and graphics by Duke Energy.  Though the updates aren’t always necessarily “good news” for everyone reading, they provide real-time and easy-to-understand facts for people affected, facts that offer semblances of certainty in chaotic circumstances.

We hope this inspires your utility/coop to make a plan of action for disaster updates on social media.

ODD NEWS: NBC 10 Philadelphia  Florida Men Accused of Trying to Steal Utility Pole

Well, that’s definitely not something one sees every day.

WEBINAR: Novinium – Neutral Corrosion: Causes, Consequences, and Solutions

Don’t miss this in-depth presentation by Glen Bertini, the leading expert on cable reliability and rehabilitation, on a topic that affects utilities of all sizes.

Registration is free for any and all of your team members. Click here to RSVP and buy tickets, or visit TD World directly.

 


Thanks for catching up with us. See you next week!